Are you unsatisfied with the products you've ordered? We are here to assist you.

If, for any reason, you are discontent with your purchase, Alps, will gladly accept returns on  most brands within 14 days of receiving your item(s). It is important to note that shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.

You will receive a refund for the merchandise total, in the form of your original payment method. If the returns department receives the item damaged or materially different than how the item(s) was originally shipped a 50% restocking fee will be applied. Please note, custom or special request orders are not be returnable. Additionally, certain products cannot be returned because neither we, nor our suppliers, can accept the item as a return. This will be clearly marked on the product's sale page.

 

 

 

• Assembled and/or modified items.  Inspect all parts and confirm the condition of the parts are acceptable and that all parts are present in the shipment prior to assembly.
• Assembled or Partially Assembled Bicycles
• Assembled or Partially Assembled Furniture
• Hygienic Items
• Mattresses
• Food
• Personal care
• Opened bedding materials
• Opened, unsealed or otherwise tampered medical supplies
• Items that are out of their original packaging, shipping boxes, or cartons
• Custom made or special request items: leather couches, chairs, carpets and fabric changes
• Used carpets
• Certain Fan Memorabilia
• Clearance items
• Personalized items
• Open box item

 

 

Contact our Customer Service Department with your order number at and indicate to the agent the item(s) you wish to return and the reason for the return.

We will then:

 

• Initiate the return process
• send you a confirmation email that your return request has initiated
• send a follow up email in approximately 3 business days with
• an Return Authorization (RA) Number
• return address
• return instructions
• all other relevant information needed to complete your return.

 

Once you receive the RA email with Return Instructions:

 

• Wrap the item(s) carefully in its original condition and packaging, as all return products MUST be undamaged and in their original packaging. 
• To properly assist you during the return process, please save the tracking info provided to you by your shipping carrier (UPS, FedEx, USPS) and email that information to us. This will better assist us in tracking any issues that might occur during transit.

 

Refunds: The specified refund will be applied to your account once the return is processed in one of our warehouses.  Please note, that the return process involves several stages, so please be patient in awaiting your refund.  Generally following the date of arrival at our warehouse, this process is approximately 7 to 10 business days to receive the return, inspect, re-stock, issue credit to the original form of payment, and for credit/debit card payments - time for your banking institution to post the refund to your account (in certain instances additional stages are required). If Your Order Arrives Damaged:

In the unfortunate instance that your product arrives damaged, contact our Customer Service Department within 3 business days of receipt of the item for replacement parts or a full replacement.   Damaged orders receive replacement parts or full replacements with no additional cost to our customers . Requests for full or partial credits are not available. In most cases, we may require you to take digital images (photos) of damages. Please keep the damaged items along with original packaging as we may want it back to send the replacement. Please note that it is not recommended to refuse an order that has been shipped to you via UPS or FedEx due to extensive packaging damage. Often the packaging can take the brunt of the damage, and the product inside could still be in proper condition. When signing for the package, please indicate if your item is damaged by writing "Package Damaged" on any acceptance forms while the delivery drivers are still at your home.

 

 

 

 

If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return and our standard Return Policy is applicable on such orders. 

 

Cancellation Policy  

You can cancel your order and obtain a refund at any time BEFORE we process the order to our warehouse. However, we do process orders very quickly and after it is processed unfortunately there is no way to cancel it. In order to change an order after you have placed it, you must contact our customer service team via phone at in order to determine if your order has entered the shipping process.

Typographical Errors  

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect or erroneous price. Alps shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card or PayPal account has already been charged for the purchase and your order is canceled, Alps  shall issue a credit to your account on file in the amount of the incorrect price within 2 – 3 business days. Please allow an additional 48 to 72 hours for the credit to post to your account.